A rare and exciting opportunity has arisen in a customer service manager role to join our fast paced environment and results-driven printing team.
Duties and responsibilities will be included but not be limited to:
? Developing and revising policies, programs and procedures relating to customer relations and goods and services provided;
? Enhance customer services for operational efficiency within the entire organisation;
? Managing all customer relations, making the strategic plans based on the business operations and industry research;
? Managing all customer services programmes covering all operations within the company;
? Motivating and training staff for optimum customer service delivery;
? Planning and implementing after-sales services to follow up customer satisfaction ensure performance of goods purchase, and modify and improve services provided;
? Responding to complex inquiries regarding after-sales services in a timely manner;
? Liaising with colleagues and business partners and customers to identify and satisfy customers’ requirements;
? Working with leaders to facilitate the development of the accountability
action chain for the purpose of understanding the customer loyalty;
? Understanding organisation’s products and services, and updating with the changes.
To be successful in this role it is assumed you will have:
? Bachelor Degree in Business, Management or related majors, MBA is
preferred;
? Having at least five year of working experience in customer services and
sales after services for online products sales;
? Strong attention to detail and time management;
? Fluent in English and Chinese both verbal and written;
? Have strong team skills and service oriented attitude;
? Advanced Microsoft Office Skills (Word, Excel & Outlook)
If you are interested in this role, please forward your cover letter outlining your experience and suitability to the role together with a detailed resume to "David Foster" david@activeprint.com.au .